Studio Policies

Please read all policies prior to booking any appointment at Brow and Beauty Ink

No Unaccompanied Children

Due to the nature of our detailed services and Health Department Regulations, we kindly request that you arrive without unaccompanied children. Pets are not allowed.

Existing Tattooed Eyebrows

Please contact us prior to scheduling an appointment if there is previous tattoo work on the eyebrows.

Cancellation Policy

A card on file is required to secure your appointment, and your card will not be charged at the time of booking. A minimum of 24 hours’ notice is required to cancel or reschedule. If you cancel or reschedule with less than 24 hours’ notice, the card on file will be charged 30% of the scheduled service total. No-call/no-shows will be charged 50% of the scheduled service total. A 15-minute grace period is allowed for all appointments; arrivals later than 15 minutes will be considered a no-show, and the applicable fee will be charged. There will be no exceptions to this policy.

For Groupon Clients:
A card on file is required to book your appointment, and your card will not be charged at the time of booking. A $30 fee will be charged for no-shows or for cancellations or reschedules made with less than 24 hours’ notice. A 15-minute grace period is allowed for all appointments; arrivals later than 15 minutes will be considered a no-show, and the applicable fee will be charged. Groupon vouchers cannot be refunded or adjusted through Brow and Beauty Ink, and all voucher questions must be handled directly through Groupon. There will be no exceptions to this policy.

Lash Refill Policy

To maintain the quality, fullness, and longevity of your lash extensions, clients must have at least 50% of their lashes remaining at the time of their refill appointment. Anything less than 50% will be considered a full set and priced accordingly. This ensures that your artist has adequate time to restore your lashes to a full, even, and beautiful appearance.

Refills are recommended every 2–3 weeks to preserve your lash line and prevent excessive shedding or gaps. Clients must arrive with clean lashes, free of makeup, mascara, oils, or buildup to ensure proper bonding and retention. During your appointment, your technician will evaluate your lash retention and determine whether the booking qualifies as a refill or requires a full set. It is recommended to receive a full set after 4-5 refills to ensure proper cleanliness and maintenance of the natural lashes.

Please Note: Arriving with less than 40–50% retention or outside the refill timeframe may automatically convert your service to a full set. These policies protect our technicians’ time and ensure every client leaves with the consistent, beautiful results Brow and Beauty Ink is known for.

The Lash Correction Service is designed to adjust or refine work completed by a Brow and Beauty Ink technician. Eligible clients may schedule this service within 48 hours of their original lash extension application.

✨ Thank you for understanding and helping us maintain the highest quality lash standards! ✨

Zero-Tolerance Policy for Harassment and Inappropriate Behavior

Brow and Beauty Ink is committed to maintaining a safe, respectful, and professional environment for all staff, clients, and guests. We have a zero-tolerance policy for any form of harassment, intimidation, or inappropriate conduct.

This includes, but is not limited to:

Verbal abuse, threats, or personal insults
Uninvited physical contact or entering restricted areas without permission
Aggressive, confrontational, or disrespectful language
Behavior that makes any staff member feel unsafe, disrespected, or uncomfortable in their work environment
Refusing to follow studio policies or staff instructions

Any individual who engages in this type of behavior will be immediately asked to leave and may be permanently banned from future services. Depending on the severity of the situation, law enforcement may be contacted.

Right to Refuse Service
Brow and Beauty Ink reserves the right to refuse service to anyone for any reason, at any time, including but not limited to no-shows, excessive cancellations, disrespectful behavior, or violations of studio policies. Our priority is to maintain a professional, safe, and respectful environment for all clients and staff.

Refunds

There are no refunds for any service at Brow and Beauty Ink

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